FAQ

Asked Question

Have any question. Look here now

What kind of IT support do you offer?

We provide comprehensive IT support for servers, Windows PCs, devices, networks, and cloud services. Our support covers small to medium businesses, homes, hospitals, hotels, schools, and colleges Etc.

How to get started?

Getting started is simple! You can contact us via phone, email, or our website contact form. We’ll discuss your requirements, suggest the best approach, and schedule support at a time convenient for you ,either on-site or remotely.

Do I need to sign a long-term contract?

No! Our services are flexible, there are no contracts required. You can hire us for a single day, a few days, or longer, depending on your needs.

How do I pay for your services?

We operate on a pay-as-you-go model. You only pay for the time and services you use, whether it’s on-site or remote support.

Do you offer on-site support?

Yes, we can visit your office, home, hospital, hotel, or educational institution to provide on-site support.

Do you provide hands-on support for large data centers, and what experience do your technicians have?

Yes, we provide comprehensive hands-on support for large and enterprise level data centers. Our experienced technicians can handle the full hardware and server lifecycle, including:

  • Installing and configuring new servers and storage devices

  • Providing access and support for troubleshooting and maintenance

  • Installing and configuring virtualization platforms such as VMware ESXi, Hyper-V, and operating systems including Windows and Linux

  • Following your specific SOPs, templates, or operational guidelines to ensure consistency and compliance

We have extensive experience working in both large enterprise environments and small-to-medium data centers, ensuring secure, reliable, and efficient operations at every stage.

Can you support us remotely?

Absolutely! Many issues can be resolved quickly via remote support, saving you time and travel costs.

What types of devices and systems do you support?

We support Windows PCs, laptops, servers, networking devices, cloud services, printers, and other IT equipment commonly used in workplaces and homes.

Do you provide IT support for hospitals and healthcare facilities?

Yes, we provide specialized IT support tailored to hospitals, clinics, and healthcare facilities with a focus on security, compliance, and uptime.

Cloud and Modern IT Services

Yes, we can help with cloud setup, migration, maintenance, and troubleshooting for platforms like Microsoft 365, Azure, and other cloud solutions.

Can you manage hybrid environments?

Yes, we can manage environments that combine on-premises servers and cloud services, ensuring smooth operations across both.

How quickly can you provide support?

We respond quickly and can provide support within the same day in most cases, depending on your location and issue complexity.

Do I need to prepare anything before your visit?

It helps to have information about your devices, software, network, and the issues you’re facing. For remote support, ensure you have internet access.

How do I request support?

You can contact us via phone, email, or our website contact form. We’ll assess your needs and schedule support at a convenient time.

Can I hire you for a one-time job?

Yes! We can help with one-time tasks such as device setup, network troubleshooting, software installation, or server maintenance.

How much does your IT support cost?

Pricing depends on the complexity of the task, time required, and whether support is remote or on-site. Contact us for a free quote.

Do you offer ongoing support packages?

While we don’t require contracts, we can provide ongoing support arrangements based on your needs. You can choose the frequency and type of support you require.

Are there hidden fees?

No, we provide transparent pricing. You pay only for the services delivered.

Your Question Not Listed?

If your query isn’t here, no problem! Contact us and our team will respond promptly. Prefer to speak directly? Give us a call on +31123456789 anytime or email directly to info@oneblinksolutions.nl.

Contact Us
Scroll to Top